Creating a seamless Intelligence UX experience seems like a big challenge…
Na
It would be ideal if the output appeared immediately after pressing the button,
but it can take a long while. So, to make the time it takes for images or text to be generated feel more exciting,
it’s designed with visual interaction effects that make it feel like magical moments, along with text like ‘Sculpting new scenery.' As the technology grew step by step, designers from all fields,
including UI, GUI, VI, and UX writers, worked together closely to design around its limitations.
There have been issues with hallucinations* arising in generative AI.
Na
To prevent hallucinations,
we’ve been collaborating with the development team for a while now.
We established appropriate standards by conducting tests with the development team to prevent false results or a bad experience for the user,
like determining the minimum number of characters for an accurate summary or how many degrees a photo can be tilted to produce meaningful results.
It was really interesting, it felt like we were handling a living creature.
Hallucination: An error that occurs when AI processes information, meaning it generates inaccurate or false results.
There are also concerns about privacy and security since processing is based on information entered by the user.
Choi
Early in the project, both the R&D team and UX team agreed that personal conversations should be considered highly sensitive user information.
So apps based on having conversations like phone calls and messages were made to handle functions on-device. Privacy protection is non-negotiable,
and since the main purpose of communication is to facilitate conversation, we decided to stick with on-device processing, even if it means users go through downloading language packages first.
On the other hand, we made sure to thoroughly inform the user and get consent for things that need to be processed through a server.
We inform and separately obtain user consent that nothing will be stored on the server or used for learning purposes to improve AI functions. Additionally,
we added a setting to the UI to block functions through the server all at once, so users can keep their data more secure.